Returns and Refunds

Hassle-Free Returns & Exchanges

We've got you covered! Free return shipping on all orders.

Our Return Process - Simple & Easy

1

Submit Request

Fill out the form below or email us

2

Get Your Label

We'll email you a free return shipping label within 1-2 business days

3

Ship It Back

Pack your item and send it to our returns address

4

Get Your Refund

Refund processed within 10 business days of receipt

Need a Different Size or Colour?

Exchanges are quick and easy! Simply return your original item and place a new order for the size or colour you'd like. This ensures you get exactly what you want as fast as possible. We offer free return shipping, so there's no extra cost to you!

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@saturdayvibes.com.au or fill out the form below.

If your return is accepted, we'll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: PO Box 446, Ashgrove, QLD, 4060, Australia.

You can always contact us for any return question at info@saturdayvibes.com.au.

Frequently Asked Questions

Do I have to pay for return shipping?

No! We offer free return shipping on all orders. Once your return is approved, we'll send you a prepaid shipping label.

Can I exchange for a different size?

Yes! The fastest way is to return your original item (free shipping) and place a new order for the size you need. This ensures you get your new item as quickly as possible.

How long does it take to get my refund?

Once we receive and inspect your return, we'll process your refund within 10 business days to your original payment method. Please allow additional time for your bank to process the refund.

What if my item arrived damaged?

Please contact us immediately at info@saturdayvibes.com.au with photos of the damage. We'll fix it right away!

Can I return sale items?

Sale items and gift cards cannot be returned for a refund, but you are eligible for store credit.

How do I find my order number?

Your order number is in the confirmation email we sent when you placed your order. It starts with a # followed by numbers (e.g., #1001).

Please get in touch if you have questions or concerns about your specific item.

 

Return Request Form

Please fill out the form below to submit your return request. We'll get back to you within 1-2 business days.